Buyers ask us the same handful of questions over and over — mostly about products, shipping, and payment. Things like minimum order quantities, whether samples are free, how long a shipment actually takes, and which payment terms are safe to use with a factory you’ve never met.
So we put the answers here, in plain words, no sales pitch.
If yours isn’t on the list, just message us. We’d rather answer it directly than make you dig around.
A: Building business trust is crucial. We suggest starting with small trial orders to experience our service reliability firsthand.
A: Absolutely! Your dedicated advisor walks you through every step: product selection → supplier matching → contracts → shipping – all explained in plain language.
A: Not necessarily. We provide continuous order updates remotely. However, should you wish to visit factories, trade fairs, or markets, we offer paid on-ground support.
A: Flexible options: MOQ varies by product and depends on factories. Ideally MOQ is 1 piece. We can handle small orders.
A: Transparent pricing: Percentage of order, fixed project fee, or hourly rate. We proceed only after you greenlight the costs.
A: Real-time quotes: Transparent pricing based on volume/destination/shipping method (air/ocean/express). Zero hidden fees.
A: Comprehensive QC: Sample Testing or Pre-Shipment Inspection (PSI) to international standards (AQL), with detailed photo or video if required.
A: Immediate action: We notify you and work on solutions (rework, replacement, discount, claim).
A: Yes. Design → Sampling → Mass production → Compliance guidance. We also provide lables/ logo/ manual service. Cost quoted separately.
A: Strict confidentiality: Suppliers only access product specs. Your company/end-client details are encrypted and anonymized.
A: No language barrier: Contract/email written in English and translated into your native language; Key instructions via pictures/videos.
A: The most common options are: nternational Express (e.g. DHL, FedEx); Air Freight; Sea Shipping; China-Europe Rail, etc.
WhatsApp us