This knowledge base distills top global inquiries across products, shipping, and payments. Drawing from 2,000+ verified cases, we deliver standardized solutions for self-service access in 3 seconds—transcending time zones with transparent, real-time updates.
A: Building business trust is crucial. We suggest starting with small trial orders to experience our service reliability firsthand.
A: Absolutely! Your dedicated advisor walks you through every step: product selection → supplier matching → contracts → shipping – all explained in plain language.
A: Not necessarily. We provide continuous order updates remotely. However, should you wish to visit factories, trade fairs, or markets, we offer paid on-ground support.
A: Flexible options: MOQ varies by product and depends on factories. Ideally MOQ is 1 piece. We can handle small orders.
A: Transparent pricing: Percentage of order, fixed project fee, or hourly rate. We proceed only after you greenlight the costs.
A: Real-time quotes: Transparent pricing based on volume/destination/shipping method (air/ocean/express). Zero hidden fees.
A: Comprehensive QC: Sample Testing or Pre-Shipment Inspection (PSI) to international standards (AQL), with detailed photo or video if required.
A: Immediate action: We notify you and work on solutions (rework, replacement, discount, claim).
A: Yes. Design → Sampling → Mass production → Compliance guidance. We also provide lables/ logo/ manual service. Cost quoted separately.
A: Strict confidentiality: Suppliers only access product specs. Your company/end-client details are encrypted and anonymized.
A: No language barrier: Contract/email written in English and translated into your native language; Key instructions via pictures/videos.
A: The most common options are: nternational Express (e.g. DHL, FedEx); Air Freight; Sea Shipping; China-Europe Rail, etc.
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